EFFECTIVE: March 1, 2025

These General Terms and Conditions (hereinafter: GTC) contain the rights and obligations of Pártos László EV.

(hereinafter: Service Provider) and the Customer (hereinafter: Customer) using the electronic commerce services provided by the Service Provider via the quietcup.hu website (Service Provider and Customer hereinafter collectively: Parties).

The GTC applies to all legal transactions and services that take place via the quietcup.hu website, regardless of whether they are performed from Hungary or abroad, by the Service Provider or its collaborators.

Service Provider Details:

Name: László Pártos EV:

Headquarters: 1145 Budapest, Róna utca 190 3/8

Mailing address: 1147 Budapest, Telepes utca 51.

Start of business activity: 2022.09.15.

Registration number: 157553243

Tax number: 59509790-1-42

Customer service: see more 1.7

Telephone number: 0630/576-4264 0630/335-8951

Email address: [email protected]

1. GENERAL INFORMATION, ESTABLISHMENT OF A CONTRACT BETWEEN THE PARTIES

1.1. The scope of these GTCs extends to all electronic commerce services provided in Hungary, which are carried out through the electronic store (hereinafter: quietcup.hu web store) located on the quietcup.hu website (hereinafter: Website).

Furthermore, the scope of these GTCs extends to all commercial transactions in Hungary, which are concluded between the Parties specified in this contract. Purchases in the quietcup.hu web store are regulated by Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society (“Elkertv.”).

1.2. Purchases in the quietcup.hu web store are possible by placing an order electronically, in the manner specified in these GTCs.

1.3. A significant part of the services of the quietcup.hu web store are available to all users, even without registration. However, some services are subject to registration (and then login), to which anyone is entitled, as specified in the GTCs.

1.4. After placing the order, the contract can be modified or canceled freely and without consequences until its fulfillment. This is possible by telephone and e-mail. The contract concluded between the Parties in Hungarian by purchasing the goods is considered a written contract, the Service Provider shall file it and keep it for 5 years after its conclusion.

1.5. The language of the contract is Hungarian.

1.6. The Service Provider does not submit itself to the provisions of any code of conduct.

1.7. Customer service contact details

• Customer service opening hours: Monday-Friday: 9:00-15:00

• Telephone: 0630/576-4264 0630/335-8951

• Internet address: www.quietcup.hu

• E-mail: [email protected]

2. REGISTRATION

2.1. Registration can be done by filling out the form found there under the Registration menu item on the Home Page, which consists of two parts.

A preliminary data request (a freely selectable username, a real e-mail address and a chosen password are required) is followed by a more detailed personal data form after clicking on the link sent in the e-mail to validate the registration, which can also be filled out before placing orders.

2.2. The Service Provider is not liable for any delivery delays or other problems or errors attributable to data provided incorrectly and/or inaccurately by the Customer.

The Service Provider is not liable for any damages resulting from the Customer forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider. The Service Provider treats all registrations as an independent legal entity. You can change previously recorded data in the Personal settings link after logging in, in the Personal data modification menu item, which may also affect the data of active orders. The Service Provider is not liable for any damage or error resulting from the customer changing the registered data.

3. ORDERING PROCEDURE

3.1. The essential properties, characteristics of the goods to be purchased, and instructions for using the goods can be found on the information page of the specific item, provided that the detailed actual properties of the goods are included in the instructions for use attached to the product. The Service Provider shall be deemed to have performed the contract if the product has more favorable and advantageous properties than the information provided on the website or in the instructions for use. If you have any questions about the goods before purchasing, our customer service is ready to assist you. The instructions for use of the products we distribute – where required by law – are attached to the goods. If you accidentally do not receive the mandatory instructions for use with the goods, please notify our customer service immediately – before using the goods – and we will replace them. If you require more information than that provided on the website regarding the quality, basic properties, use, or usability of any product on the Website, please contact our customer service, whose details and contact information can be found in Section 1.7.

3.2. The purchase price is always the amount indicated next to the selected product, which, if not specifically indicated, already includes VAT. The purchase price of the products does not include the cost of delivery, unless otherwise stated on the final payment page.

3.3. The Service Provider reserves the right to change the prices of products that can be ordered from the Website, provided that the modification enters into force simultaneously with its appearance on the Website. The modification does not adversely affect the purchase price of products that have already been ordered. When initiating online payment by bank card, we are unable to refund money in the event of a price decrease between the sending of the electronic payment notification and the receipt of the product. The security check of the online payment transaction takes at least 24 hours, and the product can only be received after this time.

3.4. If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Website, especially with regard to an obviously incorrect price, e.g. a price of “0” HUF or “1” HUF that is significantly different from the well-known, generally accepted or estimated price of the product, or that may appear due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase. The product images published on the Website are sometimes only illustrations and may differ from reality.

3.5. The Service Provider accepts orders through the Website not only from registered Customers, but all fields relating to the Customer’s data must be completely filled out in order to place an order. (If the Customer fills in any field incorrectly or incompletely, the Service Provider will send an error message.) The Service Provider is not liable for any delivery delay or other problems or errors attributable to the order data provided incorrectly and/or inaccurately by the Customer. The Customer can add the selected products to their Cart using the “Add to Cart” button on the page containing the detailed product information that appears after clicking on each product. The contents of the Cart can be viewed and modified by clicking on the cart icon on the right side of the Website, where the desired quantity of each product can be specified, or the contents of the Cart can be deleted (“Delete”). If the Customer has finalized the contents of the Cart, they must log in to the Website or register on the interface that appears in order to place their order. After that, they can choose from the delivery methods and enter their billing and shipping information. If you have provided all the necessary information and selected the delivery method, you can choose how you want to pay for your order by clicking the “Continue” button. If you have chosen one of the payment methods, you can check your order details on a summary page by clicking the “Payment” button before submitting the order, change the billing and shipping address, select the payment and shipping method, and add a comment to your order. The order is submitted and the offer is sent after clicking the “Finalize Order” button. The order is therefore placed by clicking the “Finalize Order” button, which creates a payment obligation for the Customer.

4. CORRECTION OF DATA ENTRY ERRORS

4.1. The Customer has the opportunity to correct data entry errors on the ordering interface at any stage of the order and until the order is sent to the Service Provider in the Online Store (e.g. deleting a product from the cart by clicking on the "Remove" inscription).

5. BINDING OFFER, CONFIRMATION OF ORDERS

5.1. The Service Provider shall confirm the receipt of the offer (order) sent by the Customer without delay, no later than within 48 hours, by means of an automatic confirmation e-mail, which confirmation e-mail shall contain:

-the data provided by the Customer during the purchase or registration (e.g. billing and shipping information),

-the order identifier,

-the date of the order,

-the list of elements belonging to the ordered product, their quantity, the price of the product,

-shipping costs

-and the total amount to be paid.

This confirmation e-mail shall only inform the Customer that his order has been received by the Service Provider.

5.2. The Customer shall be released from the obligation to make an offer if he does not receive a separate acceptance e-mail from the Service Provider regarding his sent order without delay, i.e. within 48 hours.

5.3. If the Customer has already sent their order to the Service Provider and notices an error in the data included in the confirmation e-mail, they must notify the Service Provider within 1 day.

5.4. The order is considered an electronically concluded contract, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on electronic commerce services and certain issues of information society services. The contract is subject to Government Decree 45/2014 (II.26.) on the detailed rules for contracts between consumers and businesses, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

6. DELIVERY AND PAYMENT TERMS

6.1. The Service Provider delivers the ordered goods to the customer's home using a shipping company, in accordance with the terms and conditions set out on the Shipping and Payment Terms page. The Service Provider reserves the right to change the shipping fee, provided that the modification enters into force simultaneously with its appearance on the Website. The modification does not affect the purchase price of products already ordered.

6.2. After the order is complete, the Service Provider provides the Customer with the opportunity to choose the delivery time, which does not indicate a specific time, but only serves to select an approximate delivery interval. The Service Provider is not able to undertake delivery at a specific time.

6.4. The Service Provider performs the services ordered on the Website at the location indicated in the order confirmation sent to the Customer by e-mail.

6.6. The Customer can find out about the payment methods and collection options provided by the Service Provider on the quietcup.hu website.

6.7. Payment methods:

– If cash on delivery is chosen, a gross cost of 800 HUF will be charged.

– Advance payment is available free of charge, in this case, payment must be made by advance transfer to the bank account number

11600006-00000000-82006323 for the beneficiary Pártos László EV.

7. RIGHT OF WITHDRAWAL

The provisions of this section apply exclusively to natural persons acting outside the scope of their profession, occupation or business activity, who buy, order, receive, use, make use of goods, as well as the recipient of commercial communication and offers related to the goods (hereinafter referred to as the “Consumer”). In the case of a contract for the sale of a product, the consumer has the right to withdraw from the contract without giving any reason within fourteen (14) days from the date of receipt of the product by the consumer or a third party other than the carrier indicated by the consumer, in the case of a contract for the sale of a product

a) the product,

b) in the case of the provision of several products, the last product provided,

c) in the case of a product consisting of several items or pieces, the last item or piece provided,

d) if the product is to be provided regularly within a specified period, the first

service, without giving any reason. The consumer is entitled to exercise his right of withdrawal also in the period between the date of conclusion of the contract and the date of receipt of the product. The consumer is not entitled to the right of withdrawal – in respect of the sale of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery; – in the case of a non-prefabricated product that was manufactured on the basis of the consumer’s instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.

7.1 PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL

7.1.1. If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post or by electronic mail) to the Service Provider using the contact details indicated at the beginning of these GTC. The Consumer exercises his right of withdrawal within the deadline if he sends his declaration of withdrawal to the Service Provider before the expiry of the deadline specified above.

7.1.2. The Consumer is responsible for proving that he exercised his right of withdrawal in accordance with the provisions set out in point 7.

7.1.3. In both cases, the Service Provider shall immediately confirm the receipt of the Consumer’s declaration of withdrawal by email.

7.1.4. In the event of a written withdrawal, it shall be deemed to have been made within the deadline if

the Consumer sends his/her declaration to the Service Provider within 14 calendar days (even on the 14th calendar day).

7.1.5. In the event of notification by post, the Service Provider shall take into account the date of posting, and in the event of notification by e-mail, the e-mail or the time of sending the e-mail, for the purpose of calculating the deadline. The Consumer shall send his/her letter by registered mail so that the date of posting can be credibly proven.

7.1.6. In the event of withdrawal, the Consumer shall return the ordered product to the Service Provider without undue delay, but no later than 14 days after the notification of his/her declaration of withdrawal.

7.1.7. The deadline is deemed to have been met if the Consumer sends the product (posts it or hands it over to the courier ordered by him) before the 14-day deadline expires.7.1.8. The cost of returning the product to the Service Provider’s address is borne by the Consumer, unless the Service Provider has agreed to bear these costs. At the Consumer’s request, the Service Provider will arrange for the return delivery, however, the cost of the return delivery organised by the Service Provider shall be borne by the Consumer; in this case, the Service Provider shall not assume the cost of the return delivery organised by it from the Consumer, it shall only provide assistance so that the Consumer does not have to deal with the organisation of the return delivery. The Consumer’s request in this regard shall be accepted by the Service Provider’s customer service.

7.1.9. The Service Provider is not in a position to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer shall not be charged any other costs in connection with the withdrawal.

7.1.10. If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than 14 days from the date of receipt of the Consumer's declaration of withdrawal, reimburse all payments made by the Consumer, including the cost of transport (delivery), with the exception of additional costs incurred as a result of the Consumer choosing a transport method other than the cheapest standard transport method offered by the Service Provider. The Service Provider shall be entitled to withhold the refund until the Consumer has received the product back or until the Consumer has provided credible evidence that he has returned it: the Service Provider shall take into account the earlier of the two dates.

7.1.11. During the refund, the Service Provider shall use the same payment method as the one used in the original transaction, unless the Consumer expressly consents to the use of another payment method; The Consumer shall not incur any additional costs as a result of the application of this refund method.

7.1.12. The Consumer shall only be liable for any depreciation in the value of the product if it has occurred due to use exceeding the use necessary to establish the nature and properties of the product.

7.1.13. If the Consumer exercises his right of termination after the commencement of performance in the case of a contract for the provision of services, he shall be obliged to reimburse the Service Provider's reasonable costs during the settlement.

7.1.14. The Service Provider may demand reimbursement of any depreciation in value resulting from use exceeding the use necessary to establish the nature, properties and operation of the product, or of his reasonable costs - if the performance of the contract for the provision of services has begun at the express request of the Consumer before the expiry of the deadline and he exercises his right of termination.

8. WARRANTY

8.1. Mandatory warranty

8.1.1.The Service Provider is subject to a warranty obligation for its products pursuant to the Civil Code and Government Decree 151/2003. (IX. 22.), which means that during the warranty period it is exempt from liability only if it proves that the defect is attributable to improper use of the product.

8.1.2. The warranty period (warranty period) begins with the actual performance, i.e. the handover of the product to the Customer, or if the installation is carried out by the Service Provider or its agent, the day of installation. Durable consumer goods are the products listed in the annex to Government Decree 151/2003. (IX.22.) on the mandatory warranty for certain durable consumer goods, for which the law stipulates a mandatory warranty period of one year. The (objective) scope of the regulation applies only to products sold under a new consumer contract concluded in Hungary and listed in the annex to the regulation. The warranty does not cover defects if the cause of the defect occurred after the product was handed over to the Customer, for example, if the defect was caused by improper installation (except if the installation was carried out by the Service Provider or its agent, or if the improper installation is due to a defect in the user manual).

– improper use, disregard of the instructions for use and handling, – caused by improper storage, improper handling, damage. In the event of a defect covered by the warranty, the Customer may: – primarily – at his/her choice – demand repair or replacement, unless the fulfillment of the chosen warranty claim is impossible or if it would result in disproportionate additional costs for the Service Provider compared to the fulfillment of the other warranty claim, taking into account the value of the product in perfect condition, the severity of the breach of contract and the harm caused to the Customer by the fulfillment of the warranty claim. – if the Service Provider has not undertaken to repair or replace the product, cannot fulfill this obligation within a reasonable time limit, while respecting the interests of the Consumer, or if the Customer’s interest in the repair or replacement has ceased, the Customer may – at his/her choice – request a proportional reduction of the purchase price, repair the defect himself/herself at the expense of the Service Provider or have it repaired by someone else, or withdraw from the contract. There is no right to withdraw from the contract due to an insignificant defect. If the Customer asserts a request for replacement due to a product defect within three working days of purchase (installation), the Service Provider is obliged to replace the product, provided that the defect prevents its intended use. The repair or replacement must be carried out within a reasonable time limit, while respecting the interests of the Customer, taking into account the properties of the product and the intended purpose expected by the Customer. The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days. During the repair, only new parts may be installed in the product. The warranty period does not include the part of the repair period during which the Customer cannot use the product as intended. In the event of replacement (repair) of the product or part of the product, the warranty period shall start anew for the replaced (repaired) product (part of the product) and for the defect arising as a result of the repair.

8.1.3. The Service Provider shall bear the costs related to the fulfillment of the warranty obligation.

8.1.4. The Service Provider shall only be exempt from the warranty obligation if it proves that the cause of the defect arose after the performance.

8.1.5. However, the Customer is not entitled to assert a warranty claim and a guarantee claim, or a product warranty claim and a guarantee claim, simultaneously and in parallel, for the same defect. Regardless of these limitations, the Customer is entitled to the rights arising from the warranty regardless of the rights specified in points 9.1 and 9.2.

8.1.6. The warranty does not affect the Customer’s enforcement of the statutory rights – in particular, warranty claims and compensation rights – of the Customer.

8.1.7. If a legal dispute arises between the parties that cannot be settled amicably, the Customer may initiate arbitration proceedings, based on the provisions of point 12.2.

8.2. Voluntary warranty

8.2.1. The Service Provider undertakes a warranty (guarantee) for the products it sells for the period specified in the Product description on the Website, which may be longer than the period specified in the government decree. The Service Provider shall communicate the warranty period for each product at the latest through the data included in the warranty card (warranty card) given upon receipt of the product by the Customer.

9. WARRANTY

9.1. Warranty

9.1.1. The Customer may assert a warranty claim against the Service Provider in the event of defective performance by the Service Provider. In the case of a consumer contract, the Customer may assert warranty claims within a 2-year limitation period from the date of receipt for product defects that already existed at the time of delivery of the product. The Customer may no longer assert its warranty rights beyond the two-year limitation period.

9.1.2. In the case of a contract concluded with a non-consumer, the entitled party may enforce his warranty claims within a limitation period of 1 year from the date of receipt.

9.1.3. The Customer may – at his choice – request repair or replacement, unless the fulfillment of the claim chosen by the Customer from these is impossible or would entail disproportionate additional costs for the Service Provider compared to the fulfillment of his other claim. If the Customer did not or could not request the repair or replacement, he may request a proportionate reduction in the consideration or the Customer may repair the defect at the Service Provider’s expense or have it repaired by someone else or – in the last resort – may withdraw from the contract. There is no right to withdraw due to an insignificant defect.

9.1.4. The Customer may switch from the chosen warranty right to another, but must bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.

9.1.5. The Customer is obliged to notify the Service Provider of the defect immediately after its discovery, but no later than within two months of the discovery of the defect.

9.1.6. The Customer may assert his warranty claim directly against the Service Provider.

9.1.7. Within six months of the performance of the contract, there is no other condition for asserting his warranty claim other than the notification of the defect, if the Customer proves that he purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider is only exempt from the warranty if it rebuts this presumption, i.e. proves that the defect in the product occurred after the delivery to the Customer. If the Service Provider can prove that the cause of the defect was due to a reason attributable to the Customer, it is not obliged to grant the warranty claim made by the Customer. However, after six months from the date of performance, the Customer is obliged to prove that the defect recognized by him already existed at the time of performance.

9.1.8. If the Customer asserts a warranty claim with respect to a part of the product that can be separated from the specified defect, the warranty claim for other parts of the product shall not be deemed to have been asserted.

9.2. Product Warranty

9.2.1. In the event of a defect in the product (movable property), the Customer, who is a consumer, may, at his/her option, assert the right to a warranty of conformity or a product warranty claim specified in Section 9.1.

9.2.2. However, the Customer shall not be entitled to assert a warranty of conformity and a product warranty claim simultaneously and in parallel for the same defect. However, in the event of a successful assertion of a product warranty claim, the Customer may assert a warranty of conformity for the replaced product or the repaired part against the manufacturer.

9.2.3. As a product warranty claim, the Customer may only request the repair or replacement of the defective product. In the event of a product warranty claim, the Customer must prove the defect of the product.

9.2.4. A product is considered defective if it does not meet the quality requirements in force at the time of its release or if it does not have the properties specified in the description provided by the manufacturer.

9.2.5. The Customer may assert his product warranty claim within two years from the date of release of the product by the manufacturer. After this deadline, he loses this right. The Customer is obliged to notify the manufacturer of the defect without delay after discovering the defect. A defect notified within two months of discovering the defect shall be deemed to have been notified without delay. The consumer is liable for any damage resulting from the delay in notification.

9.2.6. The Customer may assert his product warranty claim against the manufacturer or distributor of the movable property (Service Provider).

9.2.7. According to the Civil Code, the manufacturer and distributor of the product are considered to be the manufacturer.

9.2.8. The manufacturer, distributor (Service Provider) is only exempt from its product warranty obligation if it can prove that:

• the product was not manufactured or placed on the market as part of its business activities, or

• the defect was not recognizable at the time of placing on the market according to the state of science and technology, or

• the defect in the product results from the application of a law or a mandatory official regulation.

9.2.9. The manufacturer, distributor (Service Provider) is sufficient to prove a reason for exemption.

10. LIABILITY

10.1. The information on the Website has been posted in good faith, however, it is for informational purposes only, and the Service Provider is not responsible for the accuracy or completeness of the information.

10.2. The Customer may use the Website solely at his own risk and accepts that the Service Provider is not responsible for any material or non-material damage arising from use, beyond the liability for breach of contract caused intentionally, with gross negligence or by a criminal act, or for any damage to life, physical integrity or health.

10.3. The Service Provider excludes all liability for the conduct of the Website users. The Customer is fully and exclusively responsible for his own conduct, and in such cases the Service Provider shall fully cooperate with the relevant authorities in order to detect any violations.

10.4. The pages of the service may contain links that lead to the pages of other service providers. The Service Provider is not responsible for the data protection practices and other activities of these service providers.

10.5. The Service Provider is entitled, but not obliged, to monitor the content that may be made available by the Clients during the use of the Website, and the Service Provider is entitled, but not obliged, to search for signs of illegal activity in the published content.

10.6. Due to the global nature of the Internet, the Client agrees to act in accordance with the provisions of applicable national laws when using the Website. If any activity related to the use of the Website is not permitted under the law of the Client's state, the Client shall be solely responsible for such use.

10.7. If the Client notices objectionable content on the Website, he shall immediately report it to the Service Provider. If the Service Provider finds the indication to be well-founded in the course of its good faith procedure, it is entitled to immediately delete or modify the information.

11, COPYRIGHT

11.1. The Website is protected by copyright. The Service Provider is the copyright holder or authorized user of all content displayed on the Website and in the provision of services available through the Website: any copyrighted work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website interface, the software and other solutions used, ideas, implementation).

11.2. Saving or printing the content of the Website and certain parts of it on physical or other data media for private use or with the prior written consent of the Service Provider is permitted. Any use beyond private use – such as storage in a database, distribution, publication or download, commercial distribution – is only possible with the prior written permission of the Service Provider.

11.3. In addition to the rights expressly specified in these GTC, registration, use of the Website, or any provision of the GTC does not grant the Customer the right to use or exploit any trade name or trademark on the Website. Beyond the display associated with the intended use of the Website, the temporary reproduction necessary for this, and the making of copies for private purposes, these intellectual works may not be used or exploited in any other form without the prior written permission of the Service Provider.

12. COMPLAINT OPTIONS

12.1. Complaint handling

The Customer may submit consumer complaints regarding the product or the Service Provider's activities to the following contact details: Customer Service (Customer Service)

• Address: 1147 Budapest, Telepes utca 51.

• Telephone customer service opening hours:

Monday-Friday 9:00-15:00

Telephone: 0630/576-4264 0630/335-8951

• E-mail: [email protected]

The Customer may submit consumer complaints regarding the product or its activities to the contact details set out in point 12.1. According to the applicable laws, the Service Provider shall immediately investigate the verbal complaint (in a store) and remedy it as necessary, if the nature of the complaint permits. If the Customer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the Service Provider shall immediately record the complaint and its position on it, and in the case of a verbal complaint submitted in person, a copy thereof shall be handed over to the Customer on site; in the case of a verbal complaint submitted by telephone, it shall be sent to the Customer at the latest together with the substantive response specified in the section on written complaints, and shall proceed in accordance with the provisions regarding written complaints. The Service Provider shall record the verbal complaint submitted by telephone to the identification number of the previous order, which shall facilitate the traceability of the complaint. The Service Provider shall examine the written complaint within thirty days of its receipt and provide a substantive response, and shall ensure that the response is delivered to the Customer. If the Service Provider rejects the complaint, it shall justify its position in its substantive response to the rejection. The Service Provider shall retain the minutes of the complaint and a copy of the response for five years.

The Service Provider shall receive the objections submitted by the Customer at the direct contact details provided in Section 12.1, during customer service opening hours.

12.2. Other legal remedies

If a potential consumer dispute between the Service Provider and the Customer is not resolved during negotiations with the Service Provider, the following legal remedies are open to the Customer:

• Filing a complaint with the consumer protection authorities.

If the Customer notices a violation of his/her consumer rights, he/she is entitled to file a complaint with the competent consumer protection authority in his/her place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure.

• Conciliation body.

For the purpose of amicable settlement of consumer disputes related to the quality, safety of products and the application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate proceedings with the conciliation body operating under the professional chamber competent for the registered office of the Service Provider. For the purposes of the rules relating to the Conciliation Body, a consumer is also a civil organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise under a separate law that buys, orders, receives, uses, makes use of goods, or is the recipient of commercial communication or offers related to goods.

Contact details of the Budapest Arbitration Board:

• 1016 Budapest, Krisztina krt. 99. III. em. 310.

• Mailing address: 1253 Budapest, Pf.: 10.

• E-mail address: [email protected]

• Fax: 06 (1) 488 21 86

• Phone: 06 (1) 488 21 31

– Court proceedings. The customer is entitled to enforce his claim arising from a consumer dispute before the court in civil proceedings in accordance with the provisions of Act IV of 1959 on the Civil Code and Act V of 2013 on the Code of Civil Procedure.

13. OTHER PROVISIONS

13.1. The quietcup.hu web store is an information system based on Linux/PHP, its security level is adequate, its use does not pose a risk, however, we recommend that you take the following precautions: use virus and spyware protection software with a fresh database, install security updates for the operating system. Shopping on the Website assumes that the Customer is aware of the technical and technical limitations of the Internet and accepts the possibility of errors associated with the technology.

13.2. The Service Provider only serves orders for household quantities in its specialist stores and online store.

13.3. The Service Provider is entitled to unilaterally modify the terms of these GTC at any time. The Service Provider will inform users about the modifications by e-mail before they come into effect. When the modifications come into effect, registered users must expressly accept them when logging in to the site in order to use the site.